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Moving Checklist
Tips for a successful interstate move. Protect your memories, your money, and your move.
Before You Move
Moving Day
Delivery Day
Key Documents to Know
The mover should provide you with the following basic documents as part of your move. Do not sign blank documents.
Estimate
Clearly describes in writing all charges for services the mover will perform. Must be signed by the mover. Do not accept oral estimates.
Order for Service
A list of all services the mover will perform, including the dates your household goods will be picked up and delivered.
Bill of Lading
A contract between you and the mover, and a receipt of your belongings. You should receive a partially completed copy before the mover leaves your origin residence.
Inventory List
A receipt showing each item shipped and its condition. Receive a written copy after goods are loaded and verify the condition descriptions.
What If There Is a Problem?
Dispute Settlement
Interstate movers must offer a neutral dispute settlement program for resolving disputes about loss or damage of your household goods.
Loss or Damage of Goods
If goods are damaged or missing at delivery, request a claim form. You must file a written claim with the mover within 9 months of delivery. Send by certified mail.
Transportation Charges
All charges must be in a published tariff available on request. If overcharged, contact the Surface Transportation Board at 1-866-254-1792.
Filing a Complaint
Visit protectyourmove.gov or call 1-888-DOT-SAFT (1-888-368-7238), Mon–Fri, 9 a.m.–9 p.m. EST. Your complaint may trigger a federal investigation.
Frequently Asked Questions
Where can I get a copy of "Your Rights and Responsibilities When You Move"?
Visit www.protectyourmove.gov
Where can I find out whether a mover is registered with FMCSA?
Visit www.protectyourmove.gov
Where can I obtain information about a mover's insurance and process agent?
Visit li-public.fmcsa.dot.gov or call (202) 385-2423.
How do I get assistance to determine if a mover has assessed the correct transportation charges?
Visit www.stb.dot.gov or call the Surface Transportation Board at 1-866-254-1792.
Where may I file a complaint against a mover?
Visit www.protectyourmove.gov or call 1-888-DOT-SAFT (1-888-368-7238), Monday–Friday, 9:00 a.m. to 9:00 p.m. EST.
Are there other authorities I should contact to report a mover?
Yes. State attorneys general and consumer affairs agencies are responsible for pursuing suspected moving fraud.
How can I learn more about movers and transportation of household goods?
Visit www.protectyourmove.gov and www.moving.org.
1-800-832-5660 · TTY: 1-800-877-8339 · www.protectyourmove.gov
FMCSA regulates interstate household goods movers and requires them to register with the agency. Its regulations define the rights and responsibilities of consumers and household goods carriers.