Thank you for using Beyond Storage. Our goal is to make storage as stress free as possible. In order to accomplish this, there are some ground rules we have to cover. This document is intended to set out the terms and conditions (the "Terms") that govern all use of www.beyondstorage.com and Valet Storage services.
Please read this agreement carefully as both you and Valet Storage are bound by the terms of this Agreement. Our Storage and Online Services are available to you only if you accept all policies comprised in this Agreement.
Here are some quick definitions before we start to make things easier:
You will be charged the following fees:
Important Legal Notice: The monthly occupancy charge and other charges stated in this Agreement are the actual charges you must pay.
The period of time that this Agreement is in effect is called the "term." The term begins when you sign or accept this Agreement and will continue on a month-to-month basis until terminated (subject to a 3 paid months minimum of storage term requirement).
You shall pay rent monthly to Valet Storage. 3 months rent must be paid in advance on the first day store Your Things, and monthly thereafter, or you'll be subject to a late charge. Monthly rent must be paid in full, without any deductions, without prior notice or prompting from us (i.e. Valet Storage is not required to send you an invoice or a billing statement). The monthly rent amount you must pay is the sum of the full amounts set out in the Schedule of Monthly Charges that apply to Your Things, plus any applicable sales and other taxes imposed by any taxing authority. A breakdown of monthly fees and charges are available to you in the billing section of your account log in.
Your monthly "Billing Cycle" is based on the date we pick up Your Things. If we pick up Your Things on the 7th of the month, your "second month" begins on the 7th of the next month. (Please note: we have a three-months paid upfront minimum). If we pick up your things after the 28th of any month, your anniversary date will be on the 28th.
If you add an additional Bin during any Billing Cycle, we will adjust your monthly rent for that Billing Cycle on a pro rata basis for the day(s) your Bin was in our possession. This means, for example, if you add a Bin halfway through the monthly Billing Cycle, you would pay one half the current monthly rent for that Bin in the next Billing Cycle. To calculate the actual fractional rent charge that applies to you when adding a Bin part way through a Billing Cycle, you'd take the number of days your Bin was actually in our possession, including the day we picked up your Bin, and divide it by the number of days in that Billing Cycle when you added the Bin. You may be wondering how this impacts our three-month minimum requirement. Simply put, if you decide to take a Bin back that has not been stored by us (and for which we have not yet billed you) for at least three months, we will charge you the difference so you will have paid for that minimum three months of rent for the Bin.
Three months of rent are non-refundable. This means that under no circumstance will you be entitled to a refund of three months' rent. Should you request back Your Things prior to 3 paid months, no problem, we will return Your Things at your request.
Please note that you will not receive a credit or partial refund of prepaid monthly rent if larger items or a Bin is removed part way through that Billing Cycle.
The monthly rent, amounts and type of other fees and/or charges, as well as any other term of this Agreement, may be adjusted by Valet Storage effective the month following notice by Valet Storage to you specifying the adjustment. Such notice will be given to you at least thirty (30) days prior to the first day on which the adjustment will be effective. Any such adjustment will not otherwise affect other terms of this Agreement and all other terms of this Agreement shall remain in full force and effect.
You are required to make all rental payments and other payments in a timely manner. Rent is due on or before the first day of your Billing Cycle, according to this Agreement. If you end up late on your payments, we may accept a partial payment of the rent or other outstanding fee. However, our acceptance of a partial payment does not mean you are not in default nor does it stop us from pursuing our remedies discussed in this Agreement. A partial payment will not release your Bins from any failure to pay ("default") under this Agreement. You will not be able to access your Bins when you are in default.
It is your responsibility to be home to receive Your Things when you request Valet Storage to return some or all of Your Things to you. Fees for late delivery appointment cancellations and no shows are defined above.
You are responsible for complying with local, state, and federal laws, rules, and regulations regarding storage of items, as well as all Valet Storage policies. You represent and warrant that: (i) you have the authority to, and are of legal age to, bind yourself to this Agreement; (ii) your use of the Storage Service will be solely for purposes that are permitted by this Agreement; and (iii) your use of the Storage Service will comply with all local, state and federal laws, rules, and regulations, and with all other Valet Storage policies.
Absent a court order or binding arbitration ruling, Valet Storage will not release any of Your Things to someone else that claims they own it. However, Valet Storage will not "take sides" in a property dispute. If anyone approaches Valet Storage directly with a claim that they are the true owner of some or all of Your Things, we will provide them with a form to fill out under penalty of perjury that sets out their claim. As part submitting that form, the person claiming ownership of some or all of Your Things must agree to indemnify Valet Storage and you for all costs that result from their claim if it is wrong, and they must agree to offer you the option to arbitrate (without Valet Storage as a party) to resolve the claim, with the loser to pay the winner's attorney's fees and costs.
If they agree to these terms, we will provide you a copy of their summary of their claim, along with a form for you to respond to dispute their claims. If you dispute the claims, Valet Storage will take no further action — the matter is yours to resolve (although you will now have the option of a loser-pays arbitration). You have 30 days to dispute the claim of ownership. If you do not respond, we will return the disputed property to you, and notify the person claiming ownership that we have done so. By executing this Agreement, you are agreeing that we can bill you for the costs (including internal staff costs) of returning the disputed property. You also agree that you will not be entitled to any pro-rata refund of monthly rent, and that the three-month rental minimum will still apply.
Valet Storage, or another company that we rely on, will save your credit card or debit card information and will use it for any future charges. If you want us to stop billing that card, you need to notify us through your settings by providing us with details of a replacement card. We currently only accept the following payment methods for all one-time and recurring charges: American Express, Visa, Discover, and MasterCard. However, we reserve the right to require payment by cash, bank check, or certified check should your account balance go past due. If we are unable to bill your card, we'll send you a notice and try again in a few days. Late fees will be charged as soon as the event of late payment or delinquency occurs or as otherwise explained in the pricing and fee table at the start of these Terms. In the event there is an erroneous charge back on a payment you make with your credit or debit card, we will charge you a fee of $35.
A Valet Storage team member cannot pack your bin. You are responsible to safely and securely pack your items into each Bin. This includes packing your items so that they will not be damaged during transit and storage. You understand that the Bin will be moved from time to time in connection with deliveries or as may be needed for its storage. By having us pick up a Bin, you represent and warrant that the Bin has been packed appropriately. We recommend padding your items and the inside of our bins or bins with packing materials such as bubble wrap and packing paper. You agree that Valet Storage is not responsible for any damage caused by or arising from your failure to properly pack the Bin. In addition, we reserve the right to refuse any Bin that we reasonably believe weighs over 45lbs, exclusive of the actual weight of the Bin.
We do our best to handle your items with care, but you’re responsible for packing your stuff. Please pack your items carefully so that they’re not damaged during transportation or in storage. Bulky and Larger items are limited to 45 pounds. We reserve the right to decline to storage bulky or large items that we cannot safely transport in our sole discretion.
If you’re storing a bulky or larger item, please pack it in a bin, wrap and pad any delicate or sharp items. This includes protecting your items so that they will not be damaged during transit and storage. Please coil electric cords, and tape moving pieces in place. If you’re storing an AC unit (please remove it from your window before we pick it up) or mini fridge, be sure to unplug it at least 24 hours before your pickup and let it drain and air out completely. We are not responsible for any damage to larger items that we deem to have not been properly packed, wrapped, or otherwise prepared for storage.
Valet Storage may use subcontractors and/or third parties to help perform any Valet Storage obligations or services under this Agreement or any other agreements that incorporate this Agreement, including without limitation for pick-ups, return deliveries, and other logistics with respect to Stored Items.
You acknowledge and agree that Valet Storage will not be responsible for: (i) dismantling or assembling any unit, system, or furniture (including flat pack); or (ii) disconnecting, reconnecting, dismantling or reassembling appliances, fixtures, fittings or equipment.
If you select to have Valet Storage take photos of or index Your Things, Valet Storage will need to open up your Bin(s) to do so. Other than providing that service if you select it, Valet Storage does not intend on accessing any of your Bins after they are sealed. However, Valet Storage reserves the right to open and inspect any Bin in the event of an emergency, suspected criminal activity, suspected storage of prohibited goods, or upon your default under this Agreement. Should Valet Storage receive a search warrant from a governmental agency, we may, without incurring any liability to you, immediately remove your seal from the relevant Bin(s), allow your Bin(s) to be searched, and, if applicable, the contents to be seized. Should Valet Storage receive a subpoena, or a law officer or governmental agency requests documents or information about Your Things, you agree that we may provide such information or documents without incurring liability to you.
You can terminate your account at any time by your account settings page or by contacting Valet Storage support. (Any fees for a minimum storage term per Bin will still apply). You must arrange for and pay the costs (as set out in this Agreement) of getting Your Things back to you. You must continue to pay us your full storage charge each month until all of Your Things have been returned to you.
You may not store in any Bin:
Do not store official documents or items containing personally identifiable information in a Bin. To the fullest extent permitted by law, you waive all rights and claims against Valet Storage arising in any way from storing these things with Your Things. In addition, you should not store fragile items in a Bin. By executing this Agreement, you understand and agree that if you go ahead and store fragile items in a Bin, you waive all rights and claims against Valet Storage should your fragile items get damaged or break. Valet Storage uses packing blankets and packing supplies to ensure safe transport for items that do not fit in a Bin. If any items are not packed into bins or protected with moving blankets you are solely responsible for damage to those items.
We will use commercially reasonable efforts to maintain the temperature of the facility in which your Bins are stored between 55°F and 85°F. Other than temperature, Your Things will not be stored in a climate-controlled environment. The airflow, moisture level, and heat will not be regulated. We will take all commercially reasonable steps to protect your items from the growth of mold or similar microorganisms. However, because Your Things will not be stored in a completely climate-controlled environment, we cannot guarantee that mold or similar microorganisms may not develop on your property. We are not liable for the natural growth of mold, or mildew or similar microorganisms on your property. You assume the risk that mold or similar microorganisms could develop under these circumstances. Further, you acknowledge and agree that the storage containers provided by Valet Storage and premises where they will be located are not suitable for the storage of heirlooms or precious, invaluable or irreplaceable property such as, but not limited to, books, records, writings, contracts, documents, personalized or other DVDs or videos, works of art, objects for which no immediate resale market exists, objects which are claimed to have special or emotional value and records or receipts relating to the stored goods. You agree not to store any such items. Should you store such items, you assume the risk that they could be damaged by the environmental conditions existing at the premises where they are stored and waive all rights and claims against Valet Storage for any damage arising from environmental conditions.
If you fail to pay rent or other fees on time, it means you are in "default" under this Agreement. You may (at our sole discretion) be denied access to the Bin if you fail to pay rent by the due date.
VALET STORAGE HAS A LIEN UPON ALL PERSONAL PROPERTY STORED BY YOU IN THE BIN FOR OUTSTANDING RENT, LABOR, OR OTHER CHARGES, PRESENT OR FUTURE, IN RELATION TO THE PERSONAL PROPERTY, AND FOR EXPENSES NECESSARY FOR ITS PRESERVATION, OR EXPENSES REASONABLY INCURRED IN ITS SALE OR OTHER DISPOSITION AS PERMITTED BY FLORIDA LAW. VALET STORAGE MAY ENFORCE THE LIEN BY SELLING THE PERSONAL PROPERTY STORED BY YOU IN THE BIN AT A LIEN SALE IN ACCORDANCE WITH APPLICABLE LAW. VALET STORAGE WILL PROVIDE YOU WITH DUE AND PROPER NOTICE OF THE LIEN SALE PRIOR TO ITS OCCURRENCE.
You represent and warrant that each Bin rented by you contains property with a total value of $100 or less, with an aggregate limit comprising of all of Your Things of $0.60 per lb (the "Aggregate Limit"). In the event of any loss, damage, or destruction of Subscriber Property caused by Valet Storage's breach of any obligation to Subscriber, Valet Storage's liability will be limited to direct damages in the amount of the cost (fair market value) of the Subscriber Property, up to U.S. $100 per Bin or U.S. $0.60 per lb for Your Things.
We do not maintain any insurance on your personal property that you can make a claim under. Insurance that applies above the limit of Valet Storage's liability (or when Valet Storage is not liable) is your sole responsibility. You have the option of obtaining your own personal coverage for your items stored in Valet Storage, and if you do not do so, you understand that Valet Storage will not be liable beyond the amounts and conditions in these Terms.
To the fullest extent permitted by law, Valet Storage and its agents will have no responsibility to you or to any other person for any loss, liability, claim, expense, damage to property or injury to persons from any cause, including without limitation, Valet Storage's and/or its agent's active or passive acts, omissions, negligence or conversion, unless the loss is directly caused by Valet Storage's fault. Further, Valet Storage will have no liability to you for damages caused by an act of god, including a hurricane.
To the fullest extent permitted by law, you shall indemnify and hold Valet Storage and its agents harmless from and against all losses, liabilities, costs, expenses, attorneys' fees, fines, damages, claims demands, causes of action and lawsuits of any kind whatsoever in any way arising from, or as a result of, or in connection with Your Things and your use of Valet Storage, including, without limitation, as a result of any of Your breach of Your obligations pursuant to this Agreement.
Any insurance carried by you or us is for the sole benefit of the party carrying the insurance. Each party waives its right to make any claim against the other for loss or damage in the event of casualty and will cause its respective insurance policies to be endorsed so as to waive that right of their respective insurers. You expressly agree that the carrier of any insurance obtained by you shall not be subrogated to any claim of you against us. This clause is a specific bargained for condition of this Agreement and we would not have entered into this Agreement without it.
In the event your e-mail address or residence address changes, you must promptly notify us. We are not responsible if you don't receive a notice from us because your address changed and you did not notify us.
All content included on Valet Storage (and the software that runs it) is the property of Valet Storage or Valet Storage's licensors or other content suppliers. There are copyright and trademark and other laws that apply to protect that content. We own or license all content on our website including any trademarks, service marks, or logos. We reserve all our rights (so your rights are those expressly named for you). You may not use (in any fashion, where use is interpreted as broadly as possible) content on Valet Storage without the express prior written consent of the respective owners.
We grant you a limited nonexclusive, non-transferable, non-sub licensable right solely to display and view content on Valet Storage for personal, non-commercial use. Other than fair use, other uses are prohibited without express consent.
You are allowed to use the service as long as you follow a few basic rules. The following Use Restrictions and Conduct Restrictions are the basic rules we expect users to follow while using Valet Storage. We are not responsible for the content our users post.
We may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective upon written notice to you.
The failure by you or Valet Storage to exercise any right under the Terms shall not form the basis for a waiver of that right.
If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remainder shall otherwise remain in full force and effect and enforceable.
Your rights under our Policies are not assignable, transferable or sub licensable without Valet Storage's prior written consent. Valet Storage may transfer, assign or delegate its rights and obligations under our Terms without your consent.
This Agreement shall be governed and construed in accordance with the laws of the state of Florida. You consent to the exclusive jurisdiction of the state or federal courts located in Duval County, Florida for any dispute arising out of this Agreement. You waive any objection to the jurisdiction and venue of such courts. This exclusive choice of jurisdiction does not preclude you or Valet Storage from bringing an action to enforce any judgment or judicial order in any other jurisdiction.
Any good faith dispute or controversy arising under or in connection with this Agreement, including any claims or controversies which could be brought under any federal, state or local law which governs Valet Storage, shall be settled by binding arbitration, the cost of which will be shared equally between Valet Storage and you. The prevailing party in any dispute will be entitled to recover from the losing party its costs (including costs of collection, reasonable attorneys' fees, and investigative fees). Any such arbitration proceeding shall be conducted by final and binding arbitration before a panel of one (1) arbitrator in accordance with the rules of and under the administration of the AAA , such arbitration hearing shall be held in Duval County, Florida or in any other location mutually agreed upon by you and Valet Storage.
We provide our service as is, and we make no promises or guarantees about this service.
Valet Storage’s Storage Rules set forth below are made a part of this Agreement and you shall comply at all times with such rules. Valet Storage has the right from time to time to change the rules.
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